IT Service Operations Consultant

Quick Facts

• Role: IT Service Operations Consultant (1st-level IT support)

Description

You will be the first point of contact for IT requests related to hardware and software, supporting users via phone, in person, and through a ticketing system. You will analyze, handle, and document incidents and service requests, escalate complex topics to 2nd-level support, and follow cases through to resolution.

Responsibilities

• Support and maintain notebooks, desktop PCs, mobile devices, monitors, and printers

• Install, configure, and replace hardware and software at workstations

• Set up and manage workstations including peripherals

• Manage users and permissions in Active Directory

• Support onboarding and offboarding of employees (accounts, devices, access)

• Assist with rollouts, updates, and patch management

• Maintain IT documentation and the knowledge base

• Collaborate with internal teams and external IT service providers

• Support Microsoft 365/collaboration tools and participate in IT projects

Requirements

• Completed training as an IT specialist (Fachinformatiker) or comparable qualification

• Experience in 1st-level support / user helpdesk

• Very good knowledge of hardware and software plus Microsoft Windows client and server environments

• Experience with ticketing systems and structured incident management

• Good knowledge of Microsoft Active Directory administration

• Knowledge of Microsoft 365 / Office 365 administration

• High service and solution orientation with enjoyment in helping others

• Strong communication, teamwork, and structured working style

• Good German and English skills

Benefits

• Trust-based working hours

• 30 days of vacation

• Attractive compensation

• Company pension plan

• Additional company health insurance

• RMV JobTicket

• Daycare fee support (KiTa)

• Corporate Benefits

• Staff sales

• 2 days of mobile work per week

• Extensive training and development opportunities

• Mentoring/pioneer programs (Paten-Programme)

• Career opportunities

• Open corporate culture with team spirit, social commitment, and a focus on sustainability