Senior CRM Account Executive (Business Services)

Quick Facts

• Role: Senior CRM Account Executive (Business Services)

• Sales scope: Own the end-to-end sales cycle for CRM and Customer Workflow opportunities

• Travel: 30–50%

Description

You will drive market success by owning full-cycle CRM and Customer Workflow sales within a designated territory. Build account and territory plans to qualify and close new business, while leading complex multi-stakeholder deals and articulating business value and ROI to executive decision-makers. Partner cross-functionally to develop account strategies, drive customer outcomes, and expand ServiceNow’s footprint.

Responsibilities

• Own the full sales cycle for CRM and Customer Workflow opportunities in a designated territory

• Develop and execute territory and account plans to identify, qualify, and close new business

• Build executive-level relationships across multiple lines of business (customer service, operations, field service, sales, IT)

• Collaborate with solution consulting, customer success, marketing, and leadership to develop account strategies and drive customer outcomes

• Lead complex, multi-stakeholder sales cycles aligned to customer business priorities

• Identify expansion opportunities by modernizing workflows and accelerating digital transformation initiatives

• Drive pipeline generation through strategic prospecting, territory planning, and account engagement

• Articulate business value and ROI of solutions to executive sponsors and customer decision-makers

• Collaborate across internal teams to deliver a seamless customer experience and achieve revenue objectives

Requirements

• 7+ years of knowledge of return on investment (ROI) for specialty solutions to lead solution wins

• Experience leveraging or critically evaluating how to integrate AI into work processes, decision-making, or problem-solving

• Experience as an Account Executive (AE) or in an alternative sales or customer service role

• Understanding of business sales processes

• Travel required: 30–50%

Benefits

• Base pay guideline: $139,400–$230,000 plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations

• Flexible time away plan and family leave programs