Senior CRM Account Executive (Federal)

Quick Facts

• Role: Senior CRM Account Executive (Federal)

• Focus: Selling federal CRM and AI solutions for front-office transformation

Description

Own territory strategy and drive sales of next-generation CRM and AI-powered workflow solutions across U.S. federal civilian agencies. Identify and validate AI/CRM opportunities, run consultative engagements (executive briefings, discovery workshops, use-case pilots), and close net-new deals that improve program efficiency and the citizen experience.

Responsibilities

• Develop and execute a federal territory strategy for high-value use cases (citizen experience, intelligent service operations, program delivery)

• Manage accounts with agency-specific planning tied to mission ROI

• Prospect and build pipeline in greenfield opportunities and expand existing CRM footprints

• Lead transformational value positioning in partnership with account teams, systems integrators, and resellers

• Serve as the federal CRM authority within the territory and spearhead net-new initiatives

• Accelerate sales cycles by leading opportunities and enabling account executives and sales development teams with CRM opportunity qualification and acceleration

Requirements

• 10+ years of software or solutions sales experience

• Experience building trusted relationships with clients and cross-functional teams

• Experience generating new business, negotiating deals, and maintaining C-level relationships

• Track record of quota attainment and consistently hitting annual sales targets

• Experience using or critically thinking about how to integrate AI into work processes and decision-making (including AI-powered tools, workflow automation, and analysis of AI-driven insights)

• Ability to drive customer success in a win-as-a-team environment

• Willingness to travel up to 50%

• 7+ years selling front-office transformation/CRM into complex, mission-driven public sector organizations

Benefits

• Base pay guideline: $139,400–$188,000 plus equity (when applicable), variable/incentive compensation, and benefits

• On Target Earnings (OTE) incentive compensation structure for sales roles

• Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations, flexible time away, and family leave programs