Senior CRM Account Executive

Quick Facts

Sr CRM Account Executive (CRM Prime Account Executive)

Description

Drive CRM software sales by owning discovery, value-based selling, and customer business reviews with line-of-business executives. Build account and territory plans, map stakeholders, and lead cross-functional virtual teams to deliver measurable outcomes. Present and demo ServiceNow CRM solutions with the technical fluency to secure customer confidence to invest.

Responsibilities

• Sell to line of business owners across call center & customer service, field operations, revenue operations, and sales organizations
• Build relationships with customer executives and decision makers; understand CRM priorities and purchasing processes
• Develop account and territory plans to identify priority customers, growth opportunities, and next actions
• Oversee client relationship mapping and orchestrate account strategy while leading a broad virtual team
• Serve as a trusted advisor by understanding customer business goals and advising on how ServiceNow CRM solutions can help
• Run Customer Business Reviews (CBRs) to understand business use cases and objectives, adoption, and expansion opportunities

Requirements

• 10+ years of sales experience within software or solutions sales organizations
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships
• Track record of high quota attainment and consistently hitting annual sales targets
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience promoting a customer success focus in a “win as a team” environment
• Willingness to travel up to 50%

Benefits

• Base pay range: $130,650–$190,550 (plus equity when applicable)
• Variable/incentive compensation (OTE structure for sales roles)
• Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations
• Flexible time away plan and family leave programs