IT/ Digital Services Organization & Operations Advisor

Quick Facts

• Role: Temporary strategic and operational advisor to the Director of Digital Services

• Focus: Developing and implementing a new organization and service orientation (“Next DIO”)

• Work hours: 900 hours

• Start: ASAP (ending by 30.06.2027)

• Extension: Option by agreement

• Workplace: Onsite Oslo

Description

The assignment strengthens the Director of Digital Services’ capacity to develop and change the organization toward “Next DIO” and service orientation. You act as an advisor and close sparring partner, helping plan organizational change, assess organizational design, and implement the new organization—covering working methods, governance, and clearer roles and responsibilities. The work is done together with the Director and relevant parts of the organization, combining analysis and advice with practical contributions.

Responsibilities

Strategic sparring and development of governance

• Support strategic and organizational choices, options, consequences, and risks

• Help connect organization, skills/capacity, working methods, and deliverables

• Contribute to prioritization, decision-making, and follow-up mechanisms

• Translate the direction for Next DIO and service orientation into changes in organization and working methods

• Prepare and follow up decisions on strategically important matters

Organizational development and organizational design

• Plan the development process and explore how structure, roles, responsibilities, and collaboration support desired direction and user needs (no specific model assumed)

• Specify goals, design criteria, and a development process including activities, involvement, and decision points

• Assess section structure, control span, leadership capacity, and responsibility allocation

• Use existing material and supplement insights about capacity/competence and future needs as required

• Identify gaps and present alternatives, recommendations, risks, and consequences for decisions

• Clarify roles, decision authority, and collaboration between line responsibilities, service-area responsibilities, and product/service teams

• Facilitate workshops, involvement, shared understanding, and anchoring across sections

Support implementation, teams, and working methods

• Plan and follow the transition to the new organization (activities, responsibilities, milestones)

• Support establishing and developing teams, mandates, roles, interfaces, and collaboration arenas

• Coordinate cross-sectional activities and clarifications

• Support piloting, learning, and improvement of working methods

• Handle risks, dependencies, and blockers; surface decision needs early

• Support involvement, anchoring, and communication throughout the process

• Support documentation, knowledge transfer, and continuation of development work

Benefits

• Temporary engagement supporting a transformation toward service orientation

• Opportunity to combine strategic advisory work with practical implementation support

• Option to extend by agreement after the initial period

Requirements

• Relevant higher education (or long and particularly relevant experience as a substitute)

• Documented leadership experience from larger or complex organizations

• Experience with both strategic and operational leadership

• Documented experience in organizational development and change management, including planning, organizational design, and practical implementation

• Strong knowledge of organizational design and governance models for technology/digital/service organizations, including the interplay between line ownership, service-area ownership, and cross-functional teams

• Experience supporting business or department leadership in demanding development or transformation processes

• Experience translating goals and decisions into concrete measures and results

• Experience driving activities across organizational units and domains

• Very strong written and oral communication skills in Norwegian