(Senior) SAP SuccessFactors Consultant – Enterprise Service Management & Employee Central

Quick Facts

• Role: (Senior) SAP SuccessFactors Consultant – Enterprise Service Management & Employee Central

• Scope: Consulting for SAP SuccessFactors Employee Central and Enterprise Service Management (ESM)

Description

You will consult and support customers on complex implementation and transformation projects involving SAP SuccessFactors Employee Central and Enterprise Service Management (ESM). The role focuses on analyzing HR and service processes, designing end-to-end employee service scenarios across systems, and building integrated solutions—even beyond standard SuccessFactors using BAIP.

Responsibilities

• Advise and accompany customers through complex implementations and transformations for SuccessFactors Employee Central and ESM
• Analyze existing personnel and service processes and jointly develop future-ready, end-to-end HR service solutions
• Integrate Employee Central with service-management processes for employee-service scenarios across module and system boundaries
• Design employee services end-to-end: HR master data and processes → service management → intelligent, AI-supported services
• Develop solutions for individual customer needs using SAP Enterprise Service Management and other service-management tools
• Create and run workshops, demos, and trainings; support from process conception to technical implementation
• Support customers after go-live and further develop their HR service landscape
• Work closely with project management, development, and other teams to implement integrated solutions, including outside SuccessFactors standard with BAIP
• Support the team’s ongoing professional development and promote internal knowledge transfer

Requirements

• Long-term experience with SAP SuccessFactors Employee Central and multiple complex implementation or transformation projects
• In-depth knowledge of HR business processes, especially the interaction between HR core processes and HR services
• Practical experience with SAP ESM or other service-management tools
• Ability to think end-to-end and understand how HR data, SuccessFactors, service management, integrations, and adjacent solutions fit together
• Valid/current SAP SuccessFactors certification in Employee Central
• Interest in new technologies, especially AI and intelligent HR services
• Customer-oriented mindset, teamwork, and enthusiasm for jointly developing new solutions and use cases
• German and English proficiency (secure communication at least B2 level in both languages)