Product Manager

Quick Facts

• Role: Product Manager

• Focus: modernize an established B2B CRM product and shift from sales-driven to product-driven decision-making

Description

You will lead two parallel transformations for an established CRM product: modernizing the product from legacy architecture to a modern stack with AI and automation, and transforming decision-making to be product-driven using data and real customer needs. You will run discovery on a large active customer base (including a VIP segment), translate quantitative and qualitative signals into business-priority decisions, and design AI/automation as an integral part of the product.

Responsibilities

• Lead discovery with an active customer base, including a VIP segment with distinct needs

• Combine product metrics and sales data with qualitative signals (customer calls, support tickets)

• Define which product modules to rebuild first and why, based on real business impact

• Design AI and automation solutions as an integral part of the product function with clear business justification

• Work closely with Customer Success and Sales as key sources of customer knowledge

• Support Sales in conversations with key customers

• Co-shape the transition from sales-based to product-based decision-making (what data to collect, what product decisions it drives, and how to align with existing contracts and customer habits)

• Make decisions with incomplete data and justify them, including stopping initiatives when necessary

Requirements

• Experience leading a real product transition (legacy→modern stack or business model/GTM change) and understanding this differs from building from scratch

• Ability to merge quantitative and qualitative data into a single, concrete product decision

• Independent discovery capability: run customer interviews, validate hypotheses

• Ability to justify product decisions with numbers and customer conversations; defend them with Sales, leadership, or engineering

• Product Manager mindset focused on product development (not project/delivery/scrum management)

Benefits

• Real impact on product strategy (not only delivery)

• Team support with strong technical and business backing

• Benefits package: private medical care, life insurance, sports card, training budget

• Hybrid work with up to 6 remote days per month; Warsaw office (Rodziny Hiszpańskich 8)

• Work with a Polish company with 17 years of experience and a real product ecosystem around the real estate market