Field Service Technician (IT)

Quick Facts

• Role: Field Service Technician (IT)

• Focus: Onsite workplace IT support, device deployment, and troubleshooting

Description

Support customers by maintaining and operating their IT workstations and workplace infrastructure. Perform onsite service assignments, including the diagnosis and resolution of hardware and software issues, and install/configure client devices and peripherals. Act as a point of contact for technical problems while working closely with colleagues and other IT teams.

Responsibilities

• Carry out onsite technical service assignments, analyzing and resolving hardware and software issues affecting workplace systems.

• Perform IMAC/D services: install, configure, maintain, replace, relocate, modify, and deinstall notebooks, desktop PCs, thin clients, and peripherals.

• Support Windows client systems and common Microsoft 365 and Office applications, resolving typical technical issues.

• Prepare, install, and commission new IT devices and support hardware rollouts and deployment of modern workplace solutions.

• Process and document incidents and service requests via IT ticketing systems; maintain inventory records and document hardware movements.

Requirements

• Completed vocational training in IT, a technical retraining qualification, or comparable practical professional experience.

• Initial to several years of experience in IT field service, onsite support, or a comparable IT support role.

• Good knowledge of common IT devices, workplace hardware, and peripheral equipment.

• Experience with Windows operating systems and common Microsoft 365 and Office applications.

• Ability to systematically analyze and independently resolve typical hardware and software issues.

• Friendly and professional service orientation with enjoyment of direct end-user interaction.

• Independent, reliable, and structured working style; strong teamwork skills.

• Good German language skills and basic English skills.

• Valid Category B driving licence and willingness to travel to customer sites in the region (advantage).

Benefits

• Permanent employment in an in-house IT service team with long-term customer projects.

• Varied tasks across different IT infrastructures and professional enterprise environments.

• Modern IT: work with up-to-date hardware solutions and workplace technologies.

• Structured onboarding with clear processes and support from experienced colleagues and dedicated points of contact.

• Teamwork and collaboration through direct communication with project and service teams.

• Development opportunities in IT Support, Field Service, Workplace Management, or IT Infrastructure.