Junior IT Field Services Technician

Quick Facts

• Role: Junior IT Field Services Technician (onsite/remote IT support)
• Focus: End-user computing, connectivity, and workplace technology support

Description

Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed. Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating when appropriate. Install, configure, and maintain endpoints and peripherals, manage user accounts in Active Directory, support local network infrastructure, maintain IT asset inventory/documentation, and contribute to regional IT projects.

Responsibilities

• Diagnose and resolve endpoint, application, and connectivity issues (hardware/software/network)
• Support Windows PCs/laptops and enterprise applications
• Troubleshoot LAN/VPN connectivity, Citrix, DHCP, and IP connectivity
• Install, configure, patch, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones
• Remediate malware and perform preventive maintenance
• Manage user accounts and access in Active Directory
• Support local network infrastructure (data drops, network hardware installs, basic cabling)
• Maintain accurate asset inventory and lifecycle documentation
• Create and maintain technical documentation and knowledge-base articles; provide end-user training
• Support hardware configuration, purchasing, and local IT budget planning activities
• Participate in regional IT deployments and projects; work with local and remote IT colleagues

Requirements

• 1–3 years of experience in a relevant help desk role
• Bachelor’s or Associate degree
• Hands-on enterprise support experience for PCs, laptops, peripherals, and end users
• Experience troubleshooting and resolving hardware, software, application, and network connectivity issues
• Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support
• Ability to troubleshoot independently and escalate appropriately
• Strong customer service and communication skills
• Ability to prioritize multiple requests within service-level expectations
• Ability to work with both local and remote colleagues
• Fluent in Czech and English
• Regular travel between the two supported sites (Jicin and Dvur Kralove)

Benefits

• Hand-on role delivering a reliable, secure computing environment and a positive employee support experience through independent troubleshooting, established processes, and clear communication.
• Opportunity to collaborate on regional IT projects and improve technology support and service delivery.