IT Service & Support Specialist

Quick Facts

• Role: IT Service & Support Specialist

• Location: Leipzig

• Employment: Permanent

Description

The IT Service & Support Specialist provides efficient 1st- and 2nd-level support for internal users, remote and on-site. The role manages incidents and service requests in a central ticketing system across clients, printers, mobile devices, Office apps, VPN, and user administration. You also support Windows-based client environments, mobile device management, and participate in rollouts, migrations, and IT projects while contributing to process improvements with an ITIL-oriented and more automated approach.

Responsibilities

• Provide 1st- and 2nd-level IT support for internal users (remote and on-site)

• Handle incidents and service requests in a central ticketing system

• Support clients, printers, mobile endpoints, Office applications, VPN, and user management

• Support Windows client landscape including thin clients and notebooks

• Administer and integrate mobile devices (iPhones/iPads) and manage MDM

• Contribute to rollouts, migrations, and site-related IT projects

• Administer the printer landscape and coordinate repair/service processes with external partners

• Support the further development of service processes (ITIL-oriented processes, automation of requests) and improve process quality

Requirements

• Completed IT vocational training (e.g., Fachinformatiker Systemintegration or IT System Electronics)

• 3–5 years of professional experience

• Very strong Microsoft 365 knowledge

• ITIL certification (additional IT training is a plus)

• Structured, solution-oriented and service-focused working style

• High sense of responsibility, communication, and teamwork

• Willingness for occasional business travel

• Willingness to join a future on-call rotation outside regular hours, including nights, weekends, and public holidays

Benefits

• Permanent employment

• Opportunities for professional development

• Flat hierarchies

• Flexible working hours

• 30 vacation days

• Attractive compensation with a variable bonus portion

• Company pension plan

• Childcare support, job ticket (Deutschlandticket) and Urban Sports membership subsidies

• JobRad leasing option

• Access to a discount platform

• Regular employee events