IT Support Specialist (Internal IT) – 24/7 Shifts

Quick Facts

• Role: IT Support Specialist (Internal IT)

• Support scope: first- and second-line help for internal employees

• Platforms: Windows and macOS

• Work model: on-site, 8-hour rotating shifts covering 24/7

Description

You will be the go-to person for internal users who need help with IT equipment, applications, access, or connectivity. The role is hands-on and combines hardware support, user support, troubleshooting, and basic IT administration. You will ensure smooth day-to-day operation of the internal IT environment while partnering with internal teams and external vendors to resolve issues quickly.

Responsibilities

• Provide first and second-line technical support to internal users

• Prepare and configure laptops, desktops, mobile devices, printers, and other IT equipment

• Set up user accounts, access rights, and required applications

• Diagnose and resolve hardware, software, network, and connectivity issues

• Troubleshoot Windows and macOS workstations and end-user equipment (including peripherals and printers)

• Support users with Microsoft Office and other enterprise applications

• Troubleshoot LAN/WAN connectivity and perform basic network diagnostics

• Perform basic administration and troubleshooting for Active Directory, DNS, and DHCP

• Install, configure, and maintain approved applications and endpoint protection/antivirus

• Perform preventative maintenance, upgrades, and replacement of IT equipment

• Support desktop/laptop deployment and configuration

• Coordinate with vendor support when external assistance is needed

• Log incidents and requests in a ticketing system and follow up to meet SLA

• Escalate issues outside the support scope

• Contribute to IT projects and improvements for internal IT operations

Requirements

• 1–4 years of experience in IT Support, Desktop Support, Service Desk, IT Technician, or similar end-user support

• Advanced English proficiency

• Practical knowledge of Windows operating systems and PC hardware

• Hands-on troubleshooting experience for laptops, desktops, printers, and common end-user issues

• Basic knowledge of Active Directory, DNS, DHCP, and networking

• Experience with software installation, configuration, and troubleshooting

• Basic knowledge of macOS (advantage)

• Experience with enterprise applications and ticketing systems (advantage)

• Strong troubleshooting and problem-solving skills

• Strong communication and customer service skills

• Ability to explain technical issues clearly to users with different technical backgrounds

• Hands-on, proactive approach

• Willingness to work on-site in rotating 8-hour shifts covering 24/7 operations

Benefits

• Excellent international environment

• Dynamic work culture

• Higher compensation during sick leave

• Meal allowance

• Cafeteria program (12,000 CZK per year)

• Christmas bonus of up to 50% of monthly base salary

• 5 weeks of holidays per calendar year

• 5 sick days per calendar year

• 1 charity day per calendar year

• Opportunity for professional growth

• Professional education and training

• MultiSport card possibility

• Fresh fruit on Mondays and Wednesdays

• Breakfast every Friday