Onsite IT Support Specialist (L2)

Quick Facts

• Role: Onsite IT Support Specialist (L2)

• Location: Prague (Onsite)

Description

You will be the first point of contact for users when issues occur onsite or by phone. You’ll manage L2 support for hardware, Microsoft environments, ERP systems, PCs/servers, LAN/WAN, and other client systems—installing, upgrading, repairing, and troubleshooting both visibly and hidden problems. You will document, process, and resolve requests in line with customer contract and SLAs, help improve support standards, and represent the team in internal projects and with internal stakeholders and external vendors.

Responsibilities

• Provide first-line user support onsite and remotely (telephone)

• Support hardware and client systems: PCs, servers, LAN/WAN, and related equipment

• Install, upgrade, and repair computers and other IT equipment

• Troubleshoot Windows, macOS, and desktop software

• Handle and resolve tickets/requests according to contract and SLA

• Improve existing support standards for faster, more efficient operations

• Represent the team on internal projects; coordinate with internal customers and external suppliers

Requirements

• At least 2 years of experience in onsite IT / end-user support (desktops, notebooks, printers, mobile devices, video conferencing)

• Experience with installation, upgrade, and troubleshooting of Windows, macOS, and desktop software

• Excellent knowledge of MS Office (Outlook, Word, Excel, PowerPoint)

• Experience with Microsoft environments and Active Directory

• Basic orientation in SCCM and asset management tools (basic IT inventory)

• Ability to communicate in Czech and English and build good relationships

• Plus: experience with VIP IT support and mobile phone support

Benefits

• 25 days of vacation + 2 sick days + day off for your birthday

• Meal allowance 129 CZK/day paid directly into salary

• Contribution to public transport (MHD) and pension contributions

• MultiSport card and Cafeteria Benefit Plus

• Additional SIM card for family members

• Friendly team atmosphere, buddy program, and open communication

• Stable international company background (~5,000 employees) with growth opportunities in the Czech Republic