IT Support Specialist (L1/L2)

Quick Facts

• Role: IT Support Specialist (L1/L2)

• Team: IT Support

• Focus: Workplace technology support and onboarding

Description

You will provide reliable first and second line IT support to keep everyday work running—from laptops and meeting rooms to SaaS access and employee onboarding. The role includes troubleshooting across Windows, macOS, and networks, managing accounts and permissions in SaaS tools, and documenting recurring issues into runbooks and guides. You’ll also look for recurring problems and help simplify processes, moving toward automation and AI-driven work.

Responsibilities

• Provide L1 and L2 support for hardware, software, and network issues on Windows and macOS

• Manage user accounts, licenses, and permissions in Google Workspace, Atlassian, and Slack

• Own technical onboarding and offboarding (hardware setup and secure access removal)

• Maintain office infrastructure including Wi‑Fi, VPN, printers, and meeting-room AV

• Manage device lifecycle and keep IT asset records up to date

• Document recurring cases; build runbooks and step-by-step how-to guides

• Apply security policies for accounts, devices, and access

• Identify recurring issues and propose simplifications or eliminations

Requirements

• 1–3 years of experience in an L1/L2 technical support role

• Hands-on troubleshooting across Windows, macOS, and networks (VPN, Wi‑Fi)

• Administrative experience with Google Workspace, Jira, Confluence, and Slack

• Experience supporting office equipment (printers and AV systems)

• Experience with technical onboarding/offboarding and hardware lifecycle management

• Ability to write clear documentation and step-by-step instructions

• Regular use of AI tools in daily work

• Fluent Polish and good command of English

• Work from the Warsaw office 3 days per week

Benefits

• One extra day off every month

• Private healthcare

• Sports card

• Tylko discount

• Regular team get-togethers

• Dog-friendly office

• Best-in-class AI tools and time to master them