IT Support Consultant

Quick Facts

• Role: Provide day-to-day IT user support and IT administration
• Scope: Poland and international users

Description

You will deliver ongoing support to users by handling IT requests, diagnosing and resolving hardware, system, application, and network issues, and maintaining workplace technology. You will also administer user accounts and access (including Microsoft 365 and company email services), support backup operations, and perform basic diagnostics for LAN, Wi‑Fi, VPN, DNS, and DHCP. The role includes maintaining IT asset/software/license inventories and preparing documentation while coordinating with IT hardware and service vendors.

Responsibilities

• Provide daily IT user support in Poland and abroad and process IT tickets
• Diagnose and fix hardware, system, application, and network problems
• Install, configure, and maintain computers, mobile devices, printers, peripherals, and software
• Set up workstations for new employees
• Administer user accounts, permissions, access, Microsoft 365, and company email services
• Participate in backup system operations and monitor system/network resource configurations
• Perform basic diagnostics for LAN, Wi‑Fi, VPN, DNS, and DHCP
• Maintain records of IT hardware, software, licenses, and other IT resources
• Maintain administration of selected IT systems and services
• Prepare documentation and instructions and collaborate with IT vendors

Requirements

• Minimum 1 year of practical experience in user support, IT administration, or Help Desk
• Practical knowledge of Windows and macOS
• Knowledge of Microsoft 365 and rules for managing accounts, access, and permissions
• Knowledge of basics of computer networking
• Ability to independently diagnose issues and configure hardware and software
• Communicative English enabling support for foreign users and use of technical documentation
• Independence, responsibility, accuracy, and good organization of work
• Communication skills and ability to work with users at different technical levels

Benefits

• On-site work at the company headquarters
• Independent work within a small IT team and collaboration with users in Poland and other countries
• Opportunity to participate in additional paid IT on-call shifts
• Occasional business travel abroad related to projects and cooperation with other company units
• Additional benefits, including MultiSport card co-financing, private medical care, group life insurance, employee discounts on company products, employee referral program, and holiday bonuses and gifts