IT Support Specialist

Quick Facts

• Role: IT Support Specialist

Description

Provide user support for office and field teams across Windows 11, Microsoft 365, and Apple iOS/iPadOS devices. Configure mobile devices in a corporate environment, perform basic administration and monitoring of local IT infrastructure, and support SharePoint Online (sites, permissions, document libraries, and integrations). Assist with first-line cybersecurity incident response, maintain documentation and user instructions, and support onboarding while coordinating repairs and working with vendors.

Responsibilities

• Support users with hardware and software issues (Windows 11, iOS/iPadOS, Microsoft 365, and industry apps)

• Configure Apple mobile devices (iOS/iPadOS) for corporate use

• Perform basic administration and monitoring of local IT infrastructure (endpoints, LAN/WAN/Wi‑Fi, and M365 cloud resources)

• Support and expand SharePoint Online (site updates, permissions, document libraries, integration with Microsoft 365)

• Provide first-line cybersecurity support: respond to incidents, train users on best practices, and follow company security policies

• Create and maintain IT documentation, user instructions, and training materials

• Prepare and run onboarding processes

• Coordinate repairs, work with vendors, and maintain an IT asset register

• Collaborate with other departments and propose IT tools/solutions that improve their workflows

Requirements

• 3+ years of practical experience supporting office and field users (mandatory)

• Excellent knowledge of Windows 11 and Microsoft 365, including basic administration of Entra ID and Intune

• Experience with basic Windows Server administration; knowledge of security groups and backups

• Proficiency configuring Apple iOS/iPadOS devices in a corporate environment

• Experience with SharePoint Online

• Knowledge of LAN/WAN/Wi‑Fi networking

• Strong interpersonal skills: communication, independence, and good work organization

• English proficiency enabling smooth communication and understanding technical documentation

Benefits

• Work tools provided: phone and laptop

• Supportive and friendly work atmosphere

• Free parking

• Language-learning platform

• Flexible B2B employment form

• Opportunities to grow and deepen your skills