IT Specialist (Systems Administration & User Support)

Quick Facts

• Role: IT Specialist (Systems Administration & User Support)

• Seniority: Medior (approx. 2–5 years experience)

Description

You will independently handle day-to-day systems administration and user support. For more complex infrastructure changes, you work under the lead IT manager. Over time, you take ownership of selected parts of the environment.

Responsibilities

System Administration

• Administer Active Directory and Microsoft 365: accounts, groups, licenses, Exchange Online, Teams, SharePoint
• Manage end-user workstations and mobile devices via ESET PROTECT Cloud (MDM), including updates and patching
• Administer Windows servers, perform backups, and run regular restore tests
• Operate the UniFi network (Wi‑Fi, switches, VLAN) and manage VPN between Karlovy Vary and Prague
• Apply security policies in practice (MFA, password/access rules, permissions)
• Monitor and continuously document the environment and procedures

User Support

• Provide first- and second-level support for requests and incidents on-site and remotely
• Prepare, install, and replace PCs, phones, printers, and peripherals
• Handle employee onboarding/offboarding: accounts, permissions, devices
• Train users and create short instructions
• Support the Prague office, including occasional site visits

Requirements

• Technical secondary or university education (or equivalent experience)
• 2–5 years in IT administration or user support
• Solid knowledge of Windows 11 and Windows Server: Active Directory, GPO, DNS, DHCP
• Practical experience with Microsoft 365 administration
• Basic networking knowledge: TCP/IP, VLAN, Wi‑Fi, VPN
• Basic PowerShell scripting
• Security mindset: MFA, access management, backups, endpoint protection
• Czech language proficiency (spoken and written)
• English at a level sufficient to read technical documentation
• Driver’s license category B

Benefits

Medior-level responsibility with support from the lead IT manager for complex changes.