IT Support Technician (User Support)

Quick Facts

• Role: IT Support Technician (User Support)

Description

Provide user IT support for production sites in Olomouc and Přerov (and also remotely). Install and prepare PCs, notebooks, and other end-user devices; troubleshoot common Windows and Microsoft 365 issues; and resolve problems with printers, projectors, card readers/storage readers, and other IT equipment. Perform basic diagnostics of network issues, handle hardware faults and device replacements, and escalate complex incidents to the IT team or external vendors.

Responsibilities

• Deliver on-site and remote end-user IT support

• Install and set up PCs, notebooks, and other end-user devices

• Troubleshoot Windows and Microsoft 365 issues

• Install and resolve issues with printers, projectors, storage/card readers, and other IT equipment

• Help troubleshoot camera and access control systems

• Do basic diagnostics for network problems

• Repair hardware faults and perform device swaps/replacements

• Collaborate with the IT team; act as an on-site extension for complex issues

• Communicate with external suppliers/vendors for technical problem solving

• Maintain basic records of IT equipment and operational documentation

• Support installations, modernization, and other IT projects in production facilities

Requirements

• Ability to work effectively in a Windows environment

• Experience with installation and servicing of PCs, notebooks, and peripherals

• Ability to handle day-to-day Microsoft 365 support

• Basic knowledge of computer networks and ability to diagnose common network issues

• Ability to investigate root causes and recognize when to escalate

• Ability to communicate with users clearly and helpfully

• Ability to work independently and with precision

• Driver’s license category B

Benefits

• Full-time position

• Stable company environment

• 5 weeks of vacation

• Meal allowance

• Opportunities for further education and IT growth

• Varied work (not limited to sitting at a helpdesk all day)

• Opportunity to contribute to modernization of the IT environment in production plants