IT Support Specialist

Quick Facts

• Role: IT Support Specialist

• Focus: Customer support, troubleshooting, and progressive MS certification

Description

You will communicate with customers via email and phone, solve and process client requests and issues involving virtual servers, accounting software, and remote desktop. You’ll collaborate with assigned project teams and supporting teams within the group while continuing to develop through departmental certification. Basic IT orientation is expected, with training provided to deepen your expertise.

Responsibilities

• Communicate with customers via email or phone

• Troubleshoot and handle client requests and issues (virtual servers, accounting software, remote desktop)

• Work on assigned projects and collaborate with other teams in the holding

• Progress through step-by-step certification and expand your experience

Requirements

• Excellent communication skills in person and over the phone

• Ability to present yourself and manage difficult communication situations with clients

• Basic IT knowledge for faster orientation in systems

• Prior helpdesk/support experience is an advantage

• Experience with CRM and SQL Server (backup, restore, services, shrink log, folders, files) is an advantage

Benefits

• Fresh breakfast every workday

• Multisport card at a favorable price

• 5 days “Sick days”

• Partial work from home

• Regular training and certification opportunities

• Company events and team building activities