IT Helpdesk Support Specialist

Quick Facts

• Role: IT Helpdesk Support Specialist

Description

You will provide first-line IT support by resolving incidents and fulfilling requests through phone, email, and a ticketing application. You will work with end users to analyze their issues, manage Active Directory accounts and permissions, support Microsoft 365, and troubleshoot basic networking topics such as VPN, DNS, and DHCP. The role also includes maintaining end-user workstations and peripherals, creating knowledge base documentation, and covering colleagues during basic server and network administration.

Responsibilities

• Resolve incidents and requests in person, by phone, by email, and via an application
• Communicate with end users and analyze their incidents and requests
• Manage accounts and permissions in Active Directory
• Support Microsoft 365
• Troubleshoot basic network issues (VPN, DNS, DHCP)
• Administer end-user devices: installation, configuration, maintenance; manage printers and other peripherals
• Create and update knowledge base guides and documentation
• Cover colleagues during basic server and network administration

Requirements

• Very good Czech and English language skills
• Helpdesk/service desk experience is an advantage
• Minimum upper-secondary education; IT focus is an advantage
• Basic knowledge of TCP/IP, DNS, DHCP, and VPN
• Knowledge of Windows 10/11 and common user applications
• Good communication skills
• Willingness to learn new things

Benefits

• Full-time position (1.0)
• Fixed-term contract with the possibility of extension
• Flexible working hours; occasional home office possible by agreement
• Stable scientific institution environment and a friendly team
• 5 weeks of vacation and 3 days of sick leave
• Meal allowance: 100 CZK per worked day
• MultiSport contribution, pension savings contribution, Edenred Benefits after the probation period
• On-site children’s group, parking, bike storage, and good public transport access
• Access to on-site gym and a squash court