L1 Support Administrator

Quick Facts

• Role: L1 Support Administrator (Helpdesk L1)

Description

You will provide remote L1 technical support to customers via phone, email, and ticketing. The role focuses on troubleshooting Windows 10/11 issues (sign-in, Outlook, VPN, printers), managing user accounts in Active Directory and Microsoft 365, and supporting customer Windows servers via remote access. You will also collaborate with Windows, Linux, and Network teams and occasionally do on-site support in Prague.

Responsibilities

• Provide L1 technical support to customers remotely (phone, email, ticketing)

• Troubleshoot common Windows issues, including logins, Outlook, VPN, and printers

• Manage user accounts in Active Directory and Microsoft 365 (CSP, Admin Center)

• Assist with customer Windows server administration (remote access, basic service checks)

• Work with Windows, Linux, and Network teams

• Provide occasional on-site support in Prague

Requirements

• SŠ education in IT or a technical field

• Good orientation in Windows 10/11

• Customer communication skills (phone and email)

• Willingness to learn and grow in IT

Benefits

• Stable job in a modern IT company with a supportive team

• Career growth toward becoming an expert (e.g., Windows/Linux/databases)

• Offices in Prague 7

• Benefits including MultiSport, company tariffs, meal contribution, and 25 days of vacation