IT Service Desk Engineer

Quick Facts

• Role: IT Service Desk Engineer

Description

Provide first-line IT support for end users while managing user accounts, access, and endpoint devices. Diagnose and resolve issues across PCs/laptops, printers, and peripherals, including onboarding/offboarding and device management. Handle incident triage and escalation, and participate in resolving security-related L1 issues.

Responsibilities

• Manage user accounts and access in Active Directory and Azure AD
• Perform employee onboarding and offboarding
• Administer AD groups, VPN access, shared mailboxes, MFA, and password resets
• Diagnose and support laptops, printers, and other end-user equipment
• Prepare devices for new employees
• Manage devices in Intune and support BitLocker
• Troubleshoot issues in meeting rooms
• Diagnose Zebra scanners used on sites with SOTI
• Triage, categorize, and assign tickets in Jira Service Management
• Manage Microsoft 365 licenses and install software
• Handle security incidents at L1 level and escalate to L2/L3 as needed

Requirements

• Knowledge of Windows 10/11 (user level and basic admin)
• Practical experience with Microsoft 365
• Basic knowledge of Active Directory and Azure AD
• Ability to diagnose common PC, laptop, printer, and peripheral problems
• Czech and English communication skills

Benefits

• 5 weeks of vacation and 3 sick days
• Flexible working hours
• Multisport card; fully covered meal vouchers (130 CZK/day)
• Service laptop and phone with accessories
• Parking option; development and training opportunities
• Referral reward; partner discounts; favourable package shipping via Zásilkovna
• Dog-friendly environment