IT Administrator (Level 2 Support)

Quick Facts

• Role: IT Administrator (Level 2 Support)
• Focus: PC/laptop setup, software deployment, ticket-based 2nd-level support, and Microsoft identity & device management

Description

Provide 2nd-level IT support by installing and configuring PCs, notebooks, and peripherals, deploying software via centralized software distribution, and resolving support tickets with clear documentation.

Administer user accounts, roles, and permissions in Microsoft Active Directory and Microsoft Entra ID, and support Mobile Device Management administration and improvements with Microsoft Intune. Help with hard- and software projects and continuous process/system optimization.

Responsibilities

• Install, set up, and bring PCs, notebooks, and peripherals into operation
• Provide and install software via centralized software distribution systems
• Handle and resolve 2nd-level support tickets and document processes, solutions, and system adjustments
• Manage user accounts, roles, and permissions in Active Directory and Microsoft Entra ID
• Administer and further develop Mobile Device Management using Microsoft Intune
• Support projects in the hardware and software environment

Requirements

• Completed IT training (e.g., IT system integration specialist, IT system electronics) or a degree in Computer Science or Business Informatics
• First professional experience in IT administration or IT support (advantageous)
• Very good knowledge of PC hardware, operating systems, and IT administration
• Good knowledge of software distribution plus user and access/permission management
• Ideally first experience with Microsoft Active Directory, Microsoft Entra ID, and Microsoft Intune
• Network knowledge and Office 365 knowledge are desirable

Benefits

• Secure workplace and career development with real perspective
• Flexible work arrangements with annual working time account and mobile working
• Childcare support and company pension plan
• Subsidized company massage and access to a corporate benefits platform
• 20% employee discount at Denns BioMarkets
• Company bike leasing and subsidy for the Germany ticket
• Learning opportunities via an eLearning platform (Wissen macht BIO)
• Annual team events and an extensive Bio offering in the company canteen (Töpen)