IT Administrator and 3rd Line Support Specialist

Quick Facts

• Role: IT Administrator and 3rd Line Support Specialist (IT admin / Security / Helpdesk)
• Focus: Microsoft 365 administration, hybrid infrastructure support, networking/security, and database support

Description

You will provide expert-level support and problem resolution for end-users and internal IT teams, collaborating on international IT projects. The role requires ensuring compliance and baseline security, administering Microsoft 365 (Exchange Online, Entra, SharePoint, Teams, Intune), and supporting networking, monitoring, and complex infrastructure issue troubleshooting.

Responsibilities

• Provide expert support and resolve incidents/problems for end-users and internal IT teams
• Collaborate on international IT projects
• Ensure system compliance and baseline security through policies and best practices
• Administer and manage Microsoft 365 (Exchange Online, Entra, SharePoint, Teams, Intune)
• Configure and maintain networking environment (switches, firewalls)
• Monitor systems and services to ensure availability and performance
• Work with other IT teams to identify, troubleshoot, and resolve complex infrastructure issues
• Support internal users with responsive, technically accurate service
• Maintain and update technical documentation

Requirements

• 3–5 years of experience in IT system administration
• Proven hands-on experience in a hybrid on-premise/cloud environment
• Certification in Microsoft and other relevant technologies is a plus
• Strong expertise in Entra/Active Directory/Group Policies
• Strong expertise in Microsoft 365 administration and security
• Experience managing network devices and firewalls (HPE Aruba knowledge is a plus)
• Experience with database administration and backup (MS SQL, Oracle): configuration, monitoring, performance optimization, backup/restore
• SQL query development: writing and optimizing queries, reports, and stored procedures
• Strong problem-solving skills and hands-on mentality
• Ability to work independently and collaboratively
• Polish and English proficiency (spoken and written) at minimum C1
• German skills are a plus
• Experience supporting professional services or IT outsourcing environments (advantage)
• Background in life sciences or pharmaceutical industry (advantage)
• Open communication and collaboration within a global/international IT team

Benefits

• Professional development and promotion opportunities
• Learning business English with employer coverage
• Multisport cards and medical care (70% employer insurance)
• Opportunity to develop in the pharmaceutical industry
• Quarterly bonus based on quarterly targets
• Quarterly company breakfasts
• Company social fund under an employment contract
• Opportunity to join Employee Capital Plans