Modern Workplace Engineer

Quick Facts

• Role: Modern Workplace Engineer (2nd Level Support)

Description

Provide 2nd level support for Microsoft Modern Workplace environments with an emphasis on Microsoft Intune. You will analyze and resolve incidents and service requests across device management, compliance policies, configuration profiles, application deployment, Windows Update for Business, enrollment/provisioning, and Windows Autopilot. The role also includes supporting troubleshooting for Entra ID join scenarios and maintaining operational documentation.

Responsibilities

• Handle Incidents, Service Requests, and Problem cases in 2nd level support (focus on Microsoft Intune).
• Troubleshoot and fix issues in Device Management, Compliance Policies, Configuration Profiles, Application Deployment, Windows Update for Business, Enrollment and Provisioning, and Windows Autopilot.
• Support troubleshooting for Entra ID Join, Hybrid Join, and MDM registration.
• Maintain and adjust existing policies, profiles, app assignments, and device configurations during ongoing operations.
• Track rollout/deployment progress and compliance status.
• Create and maintain operational documentation, knowledge base articles, and runbooks.
• Provide expert support to 1st level support and escalate complex topics to 3rd level or Engineering.

Requirements

• Experience in 2nd level support or operating Microsoft Modern Workplace environments.
• Good knowledge of Microsoft Intune and Microsoft Entra ID; ideally additional Microsoft 365 technologies.
• Ideally experience with ITSM processes based on ITIL.
• Understanding of Windows client management, policy-based configuration, and software distribution.
• Experience troubleshooting client-side issues using logs, Event Viewer, or Intune troubleshooting.
• Basic knowledge of Windows 10/11, Microsoft 365, endpoint management, Autopilot, update management, certificates, WLAN, VPN, and email profiles.
• Structured, service-oriented working style.
• Strong communication skills with customers and internal stakeholders.

Benefits

• Flexible working hours and Mobile Office in coordination with your manager.
• Discounts via the Corporate Benefits portal.
• Bike leasing.
• Free drinks and fruit.
• Training and further education opportunities.
• Employee events.