Delivery Manager

Quick Facts

• Role: Delivery Manager

Description

You will be responsible for the quality of delivery, effective operation of project teams, and long-term client relationships. The role blends business, technology, and people management to improve how services are delivered, develop engineering teams, and support project success. You will help define delivery standards and initiate improvements that increase collaboration and team efficiency.

Responsibilities

• Ensure delivery quality, service execution, and smooth functioning of project teams

• Monitor work progress, identify risks, and maintain team stability and project profitability

• Support engineers through regular 1:1 meetings, feedback, and building engaged teams

• Run status meetings, report progress, and manage client expectations

• Collaborate with Recruitment and Sales to build and scale client-aligned teams

• Participate in daily operational meetings and strategic initiatives improving services and the organization

• Co-create delivery standards and drive process improvements

• Connect customer, engineering, and business needs to build long-term valuable partnerships

Requirements

• 10+ years of IT experience, including technical experience as Developer, QA, Architect, or similar

• People management experience: 2+ years as Delivery Manager/Engineering Manager or 4+ years as Team Leader

• Proven ability to build, develop, and engage engineering teams

• Experience managing IT projects with a focus on delivery quality and business goals

• Experience leading recruitment processes and co-building technology teams

• Ability to collaborate effectively with both engineers and business stakeholders

• Practical knowledge of Agile/Scrum methodologies

• Strong decision-making, problem-solving, and constructive conflict management

• Motivation to continuously improve self, people, and processes, and to enhance organizational efficiency and team work quality

Benefits

• Real impact on delivery quality, team development, and client collaboration; autonomy to make decisions

• Structured working environment with clearly defined processes, responsibilities, and collaboration approach

• Support from a mature technology organization with 16 years of experience and business-focused support areas

• Collaboration with experienced Delivery Managers, Head of Development, and IT experts

• Work with recognizable clients and high-quality technology services aligned with real business needs

• Strong support from Recruitment, Sales, HR, and Legal & Compliance teams so you can focus on delivery, people, and the client

• Stable role in a growing Software Development Center and work in an international environment

• Growth through collaboration with technology experts, complex projects, and trainings/workshops/technology guilds

• Hybrid work model: in-person meetings in the Krakow office twice per week