Technical Delivery Manager (IT) - French

Quick Facts

• Role: Technical Delivery Manager (IT) with French

• Focus: Lead IT operations and service delivery for critical services (availability, continuity, performance)

• Work model: Hybrid; regular attendance at Katowice office (Poland)

Description

You will oversee production and IT operations for critical IT services, driving operational excellence using ITIL best practices. The role includes service delivery management, SLA compliance, and major incident handling, while collaborating with infrastructure, security, and client stakeholders to maintain quality and compliance.

Responsibilities

• Ensure service availability, continuity, and operational performance across production, support, and IT operations

• Lead operational managers and IT operations teams; set objectives, develop skills, and support recruitment/retention

• Monitor SLA compliance, manage on-call activities, lead major incident management, and crisis communications

• Implement ITIL best practices, manage ITIL processes, operational risks, and continuous improvement initiatives

• Ensure adherence to security policies and DRP/BCP requirements, and drive quality, security, and compliance initiatives

• Manage operational tools, scheduling, monitoring, data flows, and automation initiatives

• Coordinate with infrastructure teams, the CISO, and clients (operational governance, performance reporting, audits, escalations)

• Support quotation preparation for RUN operations and BUILD projects

• Be available for on-call duties and support critical incident management

Requirements

• Experience in IT Operations, including production and managed services environments

• Strong knowledge of job scheduling tools (OpCon, Control-M, Dollar Universe)

• Experience with secure file transfer platforms (CFT, GoAnywhere, MFT)

• Experience with ticketing, monitoring, and supervision tools (ServiceNow, EasyVista)

• Good understanding of Windows, Linux, IBM i, and supporting infrastructure

• Proven experience managing IT operations/production teams with leadership and communication skills

• Strong crisis management, decision-making, analytical, customer-focused, and continuous improvement mindset

• Communicative French and Polish (minimum B2)

• Availability for on-call duties and support of critical incident management

Benefits

• Medical coverage (Luxmed, Medicover Sport)

• Worksmile and educational/language learning platforms

• Referral bonus, copyrights, life insurance

• Paid certifications, conferences, Tech Lunches

• Opportunity to join internal communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

• Local kindergarten

• Free parking, fresh fruits, workation