Junior Service Desk Specialist

Quick Facts

• Role: Junior Service Desk Specialist
• Work model: Hybrid (Warsaw)
• Salary: 7,000–7,800 PLN gross per month (depending on experience and skills)

Description

Handle end-user IT requests across hardware, software, and IT infrastructure. Diagnose and resolve IT incidents, monitor applications and infrastructure, and support onboarding/offboarding and user access management. Escalate issues to higher support lines and assist with financial application end-of-day/month/year processes.

Responsibilities

• Process user tickets related to IT hardware, software, and infrastructure
• Diagnose and resolve IT incidents
• Escalate tickets to higher support tiers
• Monitor applications and IT infrastructure
• Install and configure computers, laptops, and phones
• Support onboarding and offboarding processes
• Manage user access (IAM)
• Run End of Day / End of Month / End of Year procedures for financial applications

Requirements

• Minimum 1 year experience in IT Support, Help Desk, or Service Desk
• Knowledge of ITIL processes
• Strong communication skills and user-oriented mindset
• Customer focus and high service culture
• Proactive problem-solving approach
• Analytical thinking and prioritization skills

Benefits

• Long-term employment
• Technical training, certifications, and skills development
• Mentoring via Competence Center community
• Clear career path
• Employee benefits: Multisport, private medical care, life insurance
• Friendly work atmosphere with integration events and team-building
• Referral system (bonus up to 7,000 PLN)