Junior Support Specialist

Quick Facts

• Role: Junior Support Specialist (Support Team)
• Languages: Polish, English, Czech
• Work mode: 100% remote (work from anywhere in Poland)
• Employment: Employment contract
• Compensation: 6000–7000 PLN gross per month

Description

Handle customer requests via email and live chat in Polish, English, and Czech, providing high-quality customer service. Investigate and resolve technical issues reported by customers, including analysis of product configuration, and coordinate with internal departments to answer inquiries. You will represent the organization when working with customers and partners.

Responsibilities

• Manage Polish, English, and Czech customer requests via email and live chat
• Perform technical analysis of reported issues and product configuration
• Collaborate internally with other departments to resolve customer queries
• Communicate with customers and partners professionally

Requirements

• Excellent Polish, English, and Czech proficiency (spoken and written)
• Strong customer focus and empathy
• Resilience and patience under time pressure
• Computer proficiency: quick typing and navigation between tools
• Clear communication to explain complex functionality simply
• Team-player mindset
• Adaptability and continuous learning

Nice to Have

• Hospitality industry knowledge
• Prior experience in a similar customer support position

Benefits

• English classes and a dedicated team development fund
• Medical and life insurance (co-financed) plus access to sports facilities
• 24–26 days off
• Company perks (retreats and events, wedding and baby packs, employee referral program)
• Flat hierarchy with open communication and no bureaucracy