Service Desk Specialist

Quick Facts

• Role: Service Desk Specialist (hybrid)

• Work schedule: 3 days per week from the office

• Salary: 7000–8500 PLN gross per month (depending on experience and skills)

Description

Provide first-line IT support by registering, handling, and monitoring user tickets related to IT infrastructure, hardware, and software. Diagnose incidents, resolve basic issues, escalate complex cases, and maintain active communication with users. Support onboarding/offboarding and access management, and help monitor and maintain critical business/financial applications.

Responsibilities

• Log, manage, and monitor user incidents and requests for hardware, software, and IT infrastructure
• Diagnose incidents, resolve problems, and route more complex tickets to the right support teams
• Act as the first point of contact for users and handle escalations
• Monitor application and IT infrastructure health and address anomalies
• Install, configure, and maintain workstations, laptops, mobile devices, and other IT equipment
• Manage the asset lifecycle for hardware/software (procurement, tracking, and inventory)
• Support employee onboarding and offboarding processes
• Perform tasks related to user identity and access management in IT systems
• Support supervision of financial application processes such as End of Day, End of Month, and End of Year
• Coordinate with IT teams and external vendors for maintenance and support of financial applications

Requirements

• At least 1 year of experience in IT support, Service Desk, or Help Desk
• Ability to diagnose and resolve issues across IT infrastructure, hardware, and software
• Strong organization and ticket prioritization skills
• Proactive approach to troubleshooting and user-oriented mindset
• Excellent communication skills with users and ability to build positive client relations
• Basic knowledge of ITIL-aligned IT service management processes
• Ability to work under time pressure and react quickly to urgent situations
• Availability to support processes outside standard working hours
• Fluent Polish and English communication

Benefits

• Ongoing learning and internal training academy
• Supportive, individualized career development
• Access to a wide range of technically interesting projects (internally and with clients)
• Friendly, inclusive working environment