IT Support Specialist

Quick Facts

• Role: IT Support Specialist (Service Desk)

• Focus: incident and request resolution across hardware, software, and networking

• Languages: Czech and English

Description

You will independently resolve complex incidents and service requests within the company service desk and work closely with other IT teams to provide fast, high-quality user support. The role includes analyzing and escalating technical issues across hardware, software, and network infrastructure, and communicating with internal and external partners in Czech and English. You will also support mentoring for junior colleagues and help optimize IT support processes while handling smaller IT service desk projects.

Responsibilities

• Independently handle complex incidents and service requests

• Collaborate with other IT teams to ensure rapid user support

• Analyze and escalate issues across hardware, software, and network infrastructure

• Communicate with internal and external partners in Czech and English

• Assist with mentoring and professional guidance for junior colleagues

• Participate in smaller IT projects and coordinate their delivery

• Contribute to the design and optimization of IT support processes

• Work with modern technologies and tools (automation, virtualization, ITSM, AI, security, monitoring)

Requirements

• Minimum 2 years of experience in a similar IT support position

• Excellent communication skills and ability to share knowledge

• Proactive, reliable, customer-oriented mindset

• Advanced knowledge of MS Windows and Microsoft 365

• Experience with hardware administration (PCs, printers, mobile devices)

• Basic knowledge of networking technologies (TCP/IP, VPN, Wi‑Fi, LAN/WAN)

• Ability to independently analyze and solve technical problems

• Communicative English (spoken and written)

Benefits

• Signing bonus: 40,000 CZK

• Stable employment (30+ years in the Czech market)

• Commuting allowance

• Subsidized meals in the company cafeteria

• 5 weeks of vacation

• Flexible working hours

• Referral bonus: 20,000 CZK

• Bonuses for life and work anniversaries

• Bonus for improvement proposals