Junior Service Desk Advisor

Quick Facts

• Role: Junior Service Desk Advisor (first-line IT support)

• Work mode: On-site, with possibility to move to hybrid after onboarding

• Contract: Employment contract (UoP), PLN 4,900–5,000 gross (final amount depends on experience and skills)

• Start: Immediately

Description

You will provide first-line support by phone for business users, handling urgent/alarm calls and managing assigned tickets from intake through resolution. The job includes diagnosing and resolving simple incidents, registering and classifying requests according to procedures, and keeping users informed about ticket status. You will also document actions taken and gather additional information needed to deliver the request.

Responsibilities

• Phone support for users

• Handle alarm/urgent phone calls

• Receive, register, and classify tickets according to procedures

• Inform users about ticket status

• Collect and update ticket details to ensure smooth fulfillment

• Document actions taken for each request

• Resolve incidents within first-line support scope

Requirements

• Knowledge of Windows 10/11

• Knowledge of Microsoft 365

• Ability to diagnose and solve technical problems

• Communication and interpersonal skills

• Ability to work in a team

• Flexibility and creativity in troubleshooting

• Stress resistance

• Willingness to learn and develop

Benefits

• Job stability with an employment contract; average tenure about 8 years

• 26 days of paid vacation

• Private medical care (Luxmed), including dental care

• Multisport card

• Tutor platform for language learning

• Social package for employees (e.g., support for vacation and entertainment events)

• Onboarding and training

• Supportive, non-corporate team culture with integrations and events