Messaging and Directory System Engineer

Quick Facts

• Role: Messaging and Directory System Engineer

Description

Support and improve an enterprise Microsoft 365 messaging and directory services environment, including Microsoft Active Directory and Entra (Azure AD) services, plus Exchange/Exchange Online. You will handle both reactive operational support and proactive projects to enhance service quality.

Responsibilities

• Install, manage, and support global enterprise Messaging and Directory Services infrastructure
• Troubleshoot and resolve incidents related to messaging and directory services
• Support multi-domain directory services in Microsoft Windows Server 2016 and newer
• Provide Level 2 and Level 3 escalation support for messaging, directory services, and Microsoft 365
• Manage incidents, service requests, and change requests using ServiceNow
• Plan and implement changes, projects, and system upgrades
• Coordinate with application operations teams on updates within your scope
• Collaborate with other infrastructure teams (Datacenter, Network, Telecom, Security, Digital Workplace)
• Create and maintain documentation for on-premises datacenters and cloud environments

Requirements

• Bachelor’s degree in Computer Information Systems (or related) or equivalent experience
• Excellent English (written and spoken)
• Minimum 3 years of experience with Microsoft 365 services: Entra (Azure AD), Exchange Online, Purview
• Minimum 3 years of experience with on-premises Microsoft Active Directory and Exchange
• At least 2 years of experience with email security gateways (e.g., Cisco Secure Email Gateway)
• At least 2 years of experience with enterprise Mobile Device Management
• Familiarity with Microsoft Intune and Microsoft Teams
• Microsoft Certified: Identity and Access Administrator Associate certification preferred

Benefits

• Long-term employment contract
• Annual reward
• Flexible working hours
• Hybrid work model (3 days from the office per week)
• Diverse and inclusive workplace
• Festive benefits paid in April and December
• Medical care with basic dental package; possibility to extend to Damian Medical Center
• Option to extend medical care to family members
• Life insurance (possible extended scope)
• Sports card
• Language courses
• Broad training offer
• Wellbeing activities and CSR initiatives
• Discounts for meals and special offers at Platan Business Park