Microsoft 365 / Exchange Engineer

Quick Facts

• Role: Microsoft 365 / Exchange Engineer

• Focus: Enterprise messaging and collaboration support (Microsoft 365, Exchange, hybrid/on-prem)

Description

Provide responsive, professional technical support and maintenance for enterprise messaging environments across Microsoft 365, Azure-related components, and on-premises software. Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Viva Engage) and manage Microsoft Entra ID for SSO, MFA, Conditional Access, and identity synchronization. Troubleshoot incidents, implement changes, and continuously improve processes while collaborating with internal teams and customer stakeholders.

Responsibilities

• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Viva Engage)

• Manage Microsoft Entra ID (SSO, Multi-Factor Authentication, Conditional Access, identity synchronization)

• Maintain and support hybrid and on-premises Exchange environments

• Implement service requests, changes, and platform improvements

• Troubleshoot and resolve incidents while meeting agreed service levels

• Investigate technical issues and provide effective solutions for enterprise customers

• Follow operational best practices and identify opportunities to improve processes and services

• Collaborate with internal teams and customer stakeholders to maintain a high-quality service experience

Requirements

• Experience supporting Microsoft Exchange (Exchange Online and/or on-premises)

• Working knowledge of PowerShell and ability to understand and modify scripts

• Strong written and spoken English communication skills

• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

• Understanding of modern identity and access management (MFA, SSO, Conditional Access)

• Customer-focused mindset with strong relationship-building skills

• Ability to prioritize work effectively in a dynamic environment

• Strong analytical and problem-solving skills

• Passion for learning new technologies and improving services

• Familiarity with ITIL practices and IT service management tools (added advantage)

Benefits

• Private medical care

• Group life insurance

• 24/7 Employee Support Program

• Work from modern offices or from home

• Workation

• Time to recharge: 2 paid “happy hours” per month (up to 3 additional days off annually)

• Additional day off after using your holiday entitlement; up to 30 days of leave per year

• Holiday allowance

• MyBenefit cafeteria and sport cards

• Free e-learning platforms and shared costs for professional training and certifications

• Employee referral program