Systems Engineer (IT)

Quick Facts

• Role: Systems Engineer (IT)

• Focus: Microsoft 365/Azure/Entra ID operations, Intune endpoint management, virtualization/VDI, ITSM ticket handling, and support for core HR/finance applications

Description

You will operate, administer, and continuously improve Microsoft 365, Azure, and Entra ID environments and ensure stable operation of key server and infrastructure components. The role also includes managing endpoints and devices with Intune, operating VDI/virtualization platforms (VMware vSphere/ESXi, Omnissa Horizon, Azure Virtual Desktop), handling incidents and service requests, and supporting central HR/finance applications such as SAP HCM. You will document solutions, manage tickets and IT assets in the ITSM system, coordinate external service providers, and participate in 24/7 on-demand call support.

Responsibilities

• Operate and continuously develop Microsoft 365, Azure, and Entra ID environments; ensure central servers and infrastructure are running reliably

• Administer and optimize endpoint and device management via Intune

• Operate and evolve virtualization and VDI platforms (VMware vSphere/ESXi, Omnissa Horizon, Azure Virtual Desktop)

• Ensure stable IT operations through system monitoring, root-cause analysis, and processing Incidents and Service Requests (1st/2nd level support)

• Perform deployments, changes, moves, updates, and hardware/software lifecycle actions (exchange/disposal)

• Support and develop key business applications, especially in HR/Finance, and advise business teams during implementation

• Create and maintain technical documentation, knowledge base articles, and user guides

• Manage tickets and IT assets in the ITSM system in a structured way

• Coordinate external service providers and actively participate in IT service management (Incident, Request, Change)

• Participate in 24/7 on-demand call support

Requirements

• Completed degree or training in Computer Science, IT, or a comparable qualification

• Multi-year experience administering modern Microsoft infrastructure (Windows Server/Client, Active Directory, Microsoft 365, Azure, Entra ID, Intune)

• Experience operating virtualization and VDI environments (VMware, Horizon, Azure Virtual Desktop)

• Strong knowledge of IT service management, especially Incident, Request, and Change management

• Experience with monitoring and ticket systems and structured access/permissions management

• Hands-on experience supporting and evolving central HR/Finance specialist applications (e.g., SAP HCM)

• Strong service orientation and excellent communication skills

• Team-oriented, structured, and solution-focused working style

• High resilience under demanding conditions

• Willingness to actively take part in 24/7 on-demand call support

Benefits

• Modern working environment in the Köln/Bonn area with excellent transport connections and on-site parking

• Mobility offers such as Deutschlandticket, Jobrad, and sports club subscription subsidies

• Company benefits for your future: employer savings contributions, occupational pension, company health insurance, and continuing education opportunities

• 30 days of vacation and an attractive compensation package

• Smart Working: up to 50% home office or mobile work

• Corporate Benefits program with discounts from selected partners