IT Support Specialist (Application Support: SQL / Linux)

Quick Facts

• Role: IT Support Specialist (Application Support: SQL / Linux)

• Support focus: first-line helpdesk for clients; application and system operations support

Description

You will be part of the helpdesk team as the first line of technical support for clients, ensuring smooth operation of applications and systems. The role includes daily phone support, processing and evaluating client requests, recording them as tickets, collaborating with developers, and troubleshooting via system setup and log review with SQL.

Responsibilities

• Provide daily phone support to clients

• Process, evaluate, and resolve client requirements

• Record and manage requests as helpdesk tickets

• Work with programmers/developers to solve issues

• Configure systems, review logs, and support troubleshooting using SQL

Requirements

• Very good knowledge of working with PCs, ideally in a Linux OS environment

• Very good communication skills

• Stress resilience

• Carefulness, independence, responsibility, and flexibility

• Analytical thinking

• Willingness to work shifts (short–long week)

• Strong motivation to learn new things, especially in IT and the company’s systems

Benefits

• Meal allowance: 100 CZK per worked shift

• Multisport card

• Sick days

• Bonus system

• Informal working environment

• Easy parking

• Occasional work from home

• Team-building events

• Coffee, tea, and shared breakfasts