German Customer Service Representative (IT Support Entry-Level)

Quick Facts

• Role: Entry-level IT support customer service (German)

• Work style: Full-time, on-site in Brno (no hybrid)

• Training: Technical onboarding provided; low technical barrier

Description

This is an entry-level customer service role for German speakers, serving as a gateway into IT support careers. You will handle customer inquiries in German across multiple channels and escalate complex cases with back-office teams. The position includes employer-paid upskilling and certifications.

Responsibilities

• Provide customer support in German via chat, email, and MS Teams

• Collaborate with back-office teams to resolve more complex requests and escalations

Requirements

• Professional fluency in German

• Working knowledge of English for internal systems and team communication

• Active listening and structured troubleshooting approach

• Ability to multitask under pressure

• Basic user familiarity with operating systems (Windows, Mac, or Linux) and general software navigation

Benefits

• Low technical barrier with full technical training during onboarding

• Career growth into Tier 2/3 escalations, cloud engineering, or system administration

• Employer-sponsored certifications: Microsoft 365, Azure, Google Cloud