Onsite IT Support Engineer

Quick Facts

• On-site role (Warsaw)

• Duration: November–February (possible extension)

• Schedule: 4 days/week

• Compensation: up to 10,500 PLN gross/month (depending on experience and skills)

Description

Provide on-site end-user IT support for an e-commerce office with a strong focus on Apple/macOS, where over 75% of the fleet is Apple. Diagnose and resolve basic issues across macOS and Windows, support LAN/Wi‑Fi troubleshooting, and perform basic MDM operations using Jamf and Microsoft Intune. Manage user requests via ticketing systems (preferred Jira/Jira Service Management) and coordinate with the global IT team in English.

Responsibilities

• Support end users on-site in the Warsaw office

• Handle tickets for laptops, monitors, printers, and peripherals

• Diagnose and resolve basic macOS and Windows problems

• Support the Apple environment and perform basic MDM actions (e.g., lock, wipe, administrative tasks)

• Perform LAN and Wi‑Fi diagnostics

• Work with switches, cabling, and patch panels on a basic level

• Support conference rooms, AV systems, and video conferencing

• Support and troubleshoot Konica Minolta printers and the PaperCut environment

• Support users with Okta

• Update and manage tickets in Jira / Jira Service Management and escalate complex cases via the escalation matrix

• Collaborate with the global IT team in English

Requirements

• Very strong knowledge of macOS and Apple devices

• Practical knowledge of Jamf

• Hands-on experience with IT Support / Service Desk / End User Support

• Good knowledge of the Windows environment

• Basic knowledge of Microsoft Intune

• Basic understanding of LAN, Wi‑Fi, and network connection diagnostics

• Experience supporting end-user devices and office infrastructure

• Experience with ticketing systems (preferred Jira / Jira Service Management)

• Ability to independently diagnose problems

• Good organization and communication skills

• Polish: fluent

• English: able to communicate daily with a global team

Benefits

• Long-term cooperation

• Technical trainings, certificates, and continuous skill development

• Mentoring Competence Center community (starting day one)

• Clear career path

• Benefits package (Multisport, private medical care, life insurance)

• Friendly work atmosphere plus integration and team-building events