IT Support Analyst

Quick Facts

• Role: IT Support Analyst

• Focus: Hands-on IT and security support for a mixed macOS/Windows endpoint environment and office infrastructure

Description

You will be the on-site technical backbone for the Gdansk office, owning end-to-end IT support—from endpoint troubleshooting across macOS and Windows to physical network and conference-room infrastructure. You will handle the front door for IT and Security requests, manage onboarding/offboarding, administer access to business SaaS applications, and keep endpoints compliant via MDM/EDR/encryption and staged patching. You’ll also automate repetitive operations, support network/wireless issues, and document procedures to build self-service resources.

Responsibilities

• Act as the first point of contact for IT and Security requests and triage tickets

• Troubleshoot and resolve endpoint issues across macOS, Windows, and mobile devices via MDM

• Own onboarding and offboarding: device provisioning, account/access setup, asset recovery, inventory

• Administer access and entitlements in business SaaS applications (group membership, permissions, access changes)

• Automate repetitive IT/security operations (provisioning, access changes, reporting)

• Maintain compliance: disk encryption, EDR, MDM-enforced baselines, OS/application patching

• Run recurring security operations (access reviews, audit evidence, certificate and license renewals)

• Support office infrastructure: conference rooms/VTC (Zoom Rooms/Teams Rooms) and network closets/racks/wiring/multi-AP wireless

• Serve as technical contact for engineering, security, and the business; document procedures and create self-service resources

Requirements

• Hands-on IT support experience resolving issues end to end

• Advanced macOS troubleshooting and strong Windows troubleshooting

• Experience diagnosing endpoint policy/configuration issues via MDM (Intune, Jamf, or Kandji)

• Working knowledge of identity and access management (SSO, group-based entitlements, joiner/mover/leaver)

• Experience administering business SaaS applications

• Ability to automate IT/security tasks (scripting such as Bash/PowerShell/Python or low-code automation)

• Network fluency to troubleshoot connectivity end to end (from patch panel to access point)

• Service-oriented mindset and clear communication with technical and non-technical stakeholders

• Bias for action in a fast-paced, ambiguous environment (startup experience preferred)

• Exposure to infrastructure as code (Terraform, Helm, or similar) is preferred

Benefits

• Flexible working hours

• Premium healthcare and health insurance (medical, dental, vision) for you and dependents

• Competitive salary & equity

• Generous relocation package to the Tricity area

• Flexible time off

• Office setup, equipment, and modern productivity tools; daily team breakfast and lunch