Desktop Support Engineer

Quick Facts

• Role: Desktop Support Engineer

• Environment: Windows and macOS; desktops/laptops/mobile devices

• Focus: End-user support, troubleshooting, ticketing and SLA delivery

Description

Provide customer-facing technical support for desktops, laptops, mobile devices, applications, and both Windows and macOS environments. You will be the single point of contact for end users, diagnosing and resolving Windows application and networking issues to minimize downtime. You will also coordinate with vendors, perform preventative maintenance, and support desktop installation and deployment.

Responsibilities

• Hardware and network troubleshooting

• Single point of contact for end users for computer and network support/maintenance

• Diagnose and quickly resolve Windows application and networking problems

• Troubleshoot network connectivity in LAN/WAN environments

• Coordinate with vendor support contacts to resolve technical issues

• Perform preventative maintenance on computers, laptops, printers, and approved peripherals

• Install and deploy desktops using Windows Server versions (7, 8, 2008, 2012 R2, 2019 R2)

• Install, configure, and troubleshoot antivirus and Microsoft Office products

• Provide basic troubleshooting and ticket resolution for desk-side support staff

• Configure and install approved applications

• Capture incidents in the ticketing tool on time; follow up and escalate desktop-related issues to meet SLAs

Requirements

• Experience in desktop support with OS installation/upgrade and troubleshooting of enterprise applications

• Basic knowledge of Active Directory, DHCP, and DNS

• Ability to troubleshoot networking connectivity in LAN/WAN environments

• Strong customer communication skills in English

• Availability to work on-site in a shift schedule (morning/afternoon/nights)

• Ability to manage incidents in a ticketing tool and meet 100% SLA targets

Benefits

• Excellent international environment and dynamic work culture

• Higher compensation during sick leave

• Meal allowance and cafeteria program (12,000 CZK/year)

• Christmas bonus (up to 50% of monthly base salary)

• 5 weeks of holidays and 5 sick days per calendar year

• 1 charity day per calendar year

• Opportunity for professional growth, pleasant working conditions, and access to education/training

• Multi-sport card possibility; fresh fruit Mondays/Wednesdays; breakfast Fridays