Insurance Claims Coordinator (Client Support)

Quick Facts

• Phone and email client communication
• Insurance claim registration support in an internal system
• Coordination with autoservices and vehicle sellers as needed
• No active phone sales

Description

You will serve as the first point of contact for clients reporting and resolving vehicle insurance claims. The role focuses on phone and administrative support for registering claims, ensuring correct entry of information, and maintaining smooth communication between clients, partners, and claims handlers. You will guide clients through the process from claim reporting to explaining next steps and completing materials for the claims team.

Responsibilities

• Phone and email communication with clients who report or handle a vehicle claim
• Guide the client through the full workflow: claim reporting, registration in the internal system, and explanation of next steps
• Complete supporting documentation for claims assessors
• Coordinate with autoservices and vehicle dealers when needed

Requirements

• Client-first approach and a pleasant, professional attitude
• Strong attention to detail and good administrative skills
• Ability to communicate clearly and understandably by phone and email
• Czech or Slovak at native-speaker level
• English at least B2

Benefits

• 6 weeks of vacation and 2 days of personal leave
• 1 day of home office per week
• Multisport card (350 CZK)
• Cafeteria system or pension insurance contribution
• Meal allowance and additional benefits