Senior Business Analyst (IT)

Quick Facts

• Role: Senior IT Business Analyst (Business Analysis / Requirements Management)
• Focus: Business–IT transformation for an insurance claims and benefits ecosystem leveraging data, automation, AI, and workflow
• Location: Warsaw (3 days in office, 2 days remote)
• Language: English B2+

Description

Senior Business Analyst role for a strategic transformation program combining business and technology. You will model processes, define business and system requirements, and work with stakeholders using Agile/Scrum to help deliver modern insurance customer service.

Responsibilities

• Model business processes and define business/system requirements
• Run analytical workshops and align requirements with stakeholders
• Prepare analytical and project documentation
• Analyze dependencies across business, process, and systems
• Support business testing and participate in IT solution implementations
• Analyze integration solutions and related requirements
• Apply domain knowledge of claims handling and AI/process automation in requirements work

Requirements

• Minimum 6 years of experience in business analysis or requirements management
• Minimum 3 years of experience in transformation projects with business–IT collaboration
• Experience in business process modeling and defining business/system requirements
• Very good knowledge of BPMN, UML, or related modeling notations
• Experience with Agile/Scrum and backlog management
• Ability to facilitate analytical workshops and align requirements with stakeholders
• Experience preparing analytical and project documentation
• Knowledge of IT system change lifecycle
• Ability to analyze business, process, and system dependencies
• Experience with business testing and IT solution deployments
• Knowledge of claims handling processes or the insurance sector
• Knowledge of AI and business process automation topics
• Experience analyzing integration solutions
• English proficiency at least B2
• Availability to provide services from Warsaw (3 days office, 2 days remote)
• Ability to provide services from within Poland

Benefits

• Work on a strategic, organization-shaping initiative with real impact on the future of insurance customer service
• Participate in a large transformation program with cross-specialty experts designing and implementing solutions