Senior Business Analyst (Insurance)

Quick Facts

• Location: Warsaw (hybrid)
• Work model: 3 days in office, 2 days remote

Description

You will act as a bridge between business stakeholders and technology teams in a large-scale insurance project. The work covers claims handling processes and IT systems—from identifying needs and creating concepts, to translating them into IT requirements, supporting testing, and enabling go-live changes. A key part of the role is exploring AI, automation, and Agentic SDLC approaches for claims operations.

Responsibilities

• Translate business needs into concrete IT requirements and solutions
• Analyze current processes and identify opportunities to simplify, automate, or improve them
• Facilitate meetings and workshops with project stakeholders
• Prepare change concepts and assess their impact on the organization and systems
• Work with the backlog and help order and prioritize requirements
• Create User Stories and analytical materials for project teams
• Analyze dependencies between systems and how new solutions will interact with the existing environment
• Support developers and other technology teams in interpreting requirements
• Participate in testing, acceptance, and release of new functionality
• Monitor results of implemented changes and propose further improvements
• Co-create the approach to AI and automation in claims handling
• Participate in initiatives using Agentic SDLC
• Develop business analysis best practices and share knowledge with other analysts
• When needed, support configuration and parameterization of processes in the system

Requirements

• Minimum 6 years in business analysis or requirements management
• Minimum 3 years on transformation projects with business–IT collaboration
• Experience with business process work and system requirements
• Very good knowledge of BPMN, UML or similar modeling techniques
• Practical experience with Agile/Scrum
• Experience with backlog management and User Stories
• Ability to independently facilitate workshops and align requirements with stakeholders
• Experience preparing analytical and project documentation
• Knowledge of change implementation in IT systems
• Ability to analyze dependencies among processes, systems, and integrations
• Experience in business testing and supporting implementations
• Knowledge of the insurance sector / claims handling processes
• Knowledge of opportunities for AI and automation of processes
• Experience analyzing system integrations
• English: minimum B2

Benefits

• Long-term engagement in an insurance industry project
• Hybrid work model in Warsaw
• Opportunity to work with modern technologies, AI, and automation
• Preferred benefits: MultiSport and Lux Med packages