Technical Support Specialist

Quick Facts

• Role: Technical Support Specialist

• Location/Work mode: On-site at the Kačerov office (no home office), 8-hour shifts scheduled by agreement

Description

You will join a technical support team providing email and phone technical support for the company’s software. You’ll troubleshoot customer problems, collaborate with programming partners and provide feedback, and support software testing and bug resolution while communicating with developers.

Responsibilities

• Provide email and telephone technical support for the software

• Resolve issues found on the customer side

• Collaborate with and provide feedback to programming partners

• Test software and help remove software defects/bugs

• Work as part of a ~20-person team

• Communicate directly with developers to build experience

Requirements

• Secondary education with an IT focus (or strong passion for IT)

• At least basic orientation in computer networks

• Good knowledge of Windows; Linux is an advantage

• Good orientation in the IT field

• Communication skills

• Interest in IT technologies

• Willingness and enthusiasm to learn new things

• Excellent Czech language knowledge (required)

• Daily presence in the Kačerov office (no home office available)

Benefits

• 5 weeks of vacation

• Meal allowance (stravenkový paušál)

• Company-wide breakfasts about 2–3 times per year

• Sports and cultural events

• Contribution to pension savings (příspěvek na penzijní připojištění)

• English courses within the company

• Contribution to Multisport card