Senior ServiceNow Engineer (IRM/GRC)

Quick Facts

• Role: Senior ServiceNow Engineer specializing in IRM/GRC (TPRM and Privacy)

• Focus: Build, operate, and enhance ServiceNow capabilities across implementation through production

Description

Senior ServiceNow Engineer specializing in IRM/GRC, including TPRM and Privacy capabilities. You will configure and develop IRM/GRC features, support governance/compliance/risk/audit processes, and provide Level 2 and Level 3 support after go-live. The role combines implementation delivery with long-term platform ownership, operational responsibility, and continuous improvement.

Responsibilities

• Configure and develop ServiceNow IRM/GRC, TPRM, and Privacy capabilities

• Support governance, compliance, risk management, and audit-related processes

• Participate in technical design reviews and implementation activities

• Review technical deliverables and configurations produced by implementation partners

• Support testing, deployment, and production readiness

• Maintain ServiceNow solutions after go-live and maintain technical knowledge transfer

• Provide Level 2 and Level 3 support after deployment

• Develop platform enhancements, automations, integrations, and workflows

• Perform defect resolution, maintenance, and release activities

• Contribute to upgrades, platform optimization, and continuous improvement

• Ensure adherence to architecture, governance, security, and development standards

Requirements

• 3+ years of ServiceNow engineering/development experience

• Background in ServiceNow IRM, Risk Management, and Compliance

• Expertise in TPRM or Privacy capabilities

• Proficiency in ServiceNow configuration, scripting, and integration

• Ability to maintain operational ownership while collaborating with external partners

• Experience across the full lifecycle from implementation through transition to operations, stabilization, enhancement delivery, and ongoing support

• Familiarity with greenfield ServiceNow implementations and enterprise-scale ServiceNow environments

• Preference for out-of-the-box solution design and platform standardization

• Flexibility to balance implementation activity with long-term platform ownership, operational support, governance, and continuous improvement

• ServiceNow Certified System Administrator (CSA) required

• Certified Application Developer (CAD) and CIS-Risk and Compliance are a plus

• English written and verbal communication skills (B2+ level)

Benefits

• Hybrid work model with the option to work remotely within Poland

• Chance to work abroad for up to 60 days annually and business-driven relocation opportunities

• Career development programs, thought leadership, mentoring, soft skills and well-being programs

• Certification support and English classes

• Stable pay; Employee Stock Purchase Plan with a 15% discount

• Benefits package: health insurance, multisport, shopping vouchers

• Referral bonuses up to $2,000

• Office perks (entertainment/relaxation zones, table tennis and football, free snacks/coffee) and corporate/social/well-being events

Note: Benefits are available to employees only. Contractors may be engaged under individually agreed B2B terms.