Senior Software Engineer

Senior Software Engineer

Quick Facts

• Role: Senior Software Engineer for ServiceNow CRM
• Focus: Customer Service workflows, including case and work order management and guided agent experiences

Description

Build high-quality, scalable features across customer service workflows in ServiceNow CRM. You will own complex components end to end, partnering with product, design, and adjacent platform teams to ship workflows used by agents and customers. You will apply strong engineering fundamentals with a quality mindset and use AI to make customer-facing processes faster and more intelligent.

Responsibilities

• Build clean, reusable applications and integration solutions using the ServiceNow platform and related technologies
• Translate product requirements into design, implementation, automated testing, and delivery
• Design and develop scalable, maintainable components with emphasis on performance and reliability
• Own critical technical initiatives from planning through deployment
• Explore new ServiceNow capabilities and evaluate them for adoption
• Develop proof-of-concept/prototype solutions to validate architectural and design decisions
• Establish and promote best practices for platform development, integrations, and performance optimization
• Share best practices and foster continuous learning and improvement
• Mentor and guide engineers to grow technical excellence

Requirements

• 5+ years of software engineering, with a record of technical direction adopted beyond your immediate team
• Effective use of AI coding assistants and agents
• Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation to verify them
• Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement, including at least one production migration
• Experience in system design, APIs, data modeling, and testing across front-end, server-side, and relational data
• Experience with Java, JavaScript/TypeScript, React, and the ability to learn new tools and frameworks quickly
• Familiarity with automated testing frameworks (JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD
• On-call and incident-command experience on customer-facing systems and ownership of systemic fixes
• Ability to troubleshoot complex systems and optimize performance across the stack
• Bachelor’s degree in CS/software engineering or related field, or equivalent practical experience

Benefits

• Base pay guideline: $143,200 - $243,400 plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans, flexible spending accounts, 401(k) with match, ESPP, matching donations
• Flexible time away plan and family leave programs