Senior Software Engineer

Quick Facts

• Role: Senior Software Engineer

Description

Build and ship scalable, high-quality features on the ServiceNow platform for customer service workflows, including case and work order management and guided agent experiences. You will own complex components end to end, partnering with product and design while emphasizing performance, reliability, and quality at scale, with AI-powered improvements. You will also evaluate new ServiceNow features, create proof-of-concepts, establish platform best practices, and mentor engineers.

Responsibilities

• Build scalable, reusable applications and integration solutions using the ServiceNow platform
• Own code from design through implementation, test automation, and delivery
• Design and develop maintainable software components with strong performance and reliability focus
• Lead technical initiatives from planning to deployment; continuously refine existing services
• Explore and evaluate new ServiceNow features for adoption
• Create proof-of-concept/prototype solutions to validate architecture and feasibility
• Establish and promote best practices for platform development, integrations, and performance optimization
• Share best practices and foster continuous learning and improvement
• Mentor and guide engineers

Requirements

• 5+ years of software engineering with evidence of technical direction beyond your immediate team
• Effective, accountable use of AI coding assistants
• Hands-on experience creating agentic instructions/prompts, autonomous workflows, and evaluation for them
• Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement (including at least one model or orchestration migration in production)
• System design and API/data modeling experience; testing across front-end, server-side, and relational data
• Proficiency in Java and JavaScript/TypeScript, plus React; ability to learn new tools/frameworks quickly
• Experience with automated testing frameworks and integrating tests into CI/CD pipelines
• On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes
• Ability to troubleshoot complex systems and optimize performance across the stack
• Bachelor’s degree in CS/software engineering (or equivalent practical experience)

Benefits

• Base pay guideline: $143,200–$243,400 plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans, flexible spending accounts, 401(k) with match, ESPP
• Flexible time away and family leave programs