Senior ServiceNow Systems Engineer

Quick Facts

• Role: Senior ServiceNow Systems Engineer

• Work: 1 day a week onsite (as stated)

• On-call support: Required

Description

The Senior ServiceNow Systems Engineer ensures enterprise hardware, operating systems, and connectivity capabilities remain operational and integrated into the organization’s IT environment. The engineer monitors performance and capacity, analyzes needs, and plans upgrades to maintain reliability and availability for users. The role also provides technical leadership for system integration, coordinates issue resolution with internal teams and vendors, and supports projects end-to-end.

Responsibilities

• Maintain solid technical competence for supported systems and understand how services integrate and interact

• Provide technical leadership for computing systems and system integration

• Conduct performance/capacity analysis and recommend actions to assure reliability for current and future use

• Coordinate problem determination and solution across the server/distributed system IT environment, including with vendors and manufacturers

• Respond to customer needs, manage customer relationships, and drive issues through closure

• Support application teams with project and support activities; participate in and communicate with project teams

• Define strategy for system-to-network connectivity and stable integration

• Review technology projects, analyze business requirements, recommend system changes, write technical specifications, and implement changes

• Identify and implement best-practice standards; establish/enforce LAN standards, policies, and procedures

• Develop project plans and partner with project managers on scope, effort estimates, schedules, and final plans

• Incorporate vendor/manufacturer expertise into the organization and mentor teammates

• Contribute to the IS Knowledge Repository

Requirements

• 7+ years of experience in a core discipline

• Excellent verbal and written communication skills

• (Preferred) Bachelor’s in computer science or related field

• (Preferred) 5+ years of core-discipline experience in the healthcare industry

• Ability to provide on-call support

Benefits

• Wide range of benefits to support physical, emotional, and financial well-being and protection for unexpected life events (see benefits details link for eligibility)

• Background check required for newly hired team members and, at times, internal transfers

• Equal opportunity employer; background check results evaluated case-by-case