Senior ServiceNow Systems Engineer

Quick Facts

• Role: Senior Systems Engineer (ServiceNow-focused)
• Work style: 1–2 days a week onsite

Description

The Senior Systems Engineer maintains hardware, operating systems, and connectivity capabilities and ensures they are fully operational and well-integrated into the organization’s IT environment. The role monitors and analyzes system performance and plans necessary upgrades to ensure capacity and availability. The engineer also provides technical leadership across systems integration and participates in on-call support.

Responsibilities

• Maintain technical competence and understand integration across supported services and systems
• Provide technical leadership and support for computing systems and systems integration
• Conduct performance/capacity analysis and recommend improvements for reliability
• Coordinate problem determination and solutions, including with vendors/manufacturers
• Support customer needs, manage relationships, and work issues through to closure
• Support application teams with project and support activities; participate and communicate with project teams
• Develop and deliver effective support based on team goals and objectives
• Determine strategy for system-to-network connectivity and stable interfacing
• Review technology projects, analyze business requirements, recommend system changes, and write technical specifications
• Lead identification and implementation of best-practice standards; develop project plans and work with project managers on scope and schedules
• Establish and enforce standards, policies, and procedures for local area networks; participate in technology planning
• Integrate vendor/manufacturer technical knowledge; mentor teammates and contribute to the knowledge repository
• Shift across multiple technical and project roles as priorities change; contribute to collaborative IS efforts
• Participate in on-call support to ensure availability and performance

Requirements

• 7+ years of experience in the core discipline
• Excellent verbal and written communications skills

Benefits

The employer offers a wide range of benefits supporting employees’ physical, emotional, and financial well-being, plus protection for unexpected life events (details available via the company benefits page).