Senior Systems Engineer, ServiceNow

Quick Facts

• Role: Senior Systems Engineer (ServiceNow)

Description

You will lead technical support for enterprise computing systems, ensuring hardware, operating systems, and connectivity stay operational and well-integrated in the organization’s IT environment. You will monitor and analyze performance/capacity, coordinate upgrades, and provide diagnostic expertise to resolve issues with vendors and manufacturers. The role also involves planning system-to-network connectivity, reviewing technology projects, writing technical specifications, and mentoring teammates.

Responsibilities

• Maintain strong technical competence for assigned services and their integration

• Provide technical leadership and support for computing systems and system integration

• Conduct performance and capacity analysis to ensure reliability

• Maintain broad knowledge of server/distributed systems

• Coordinate problem determination and solution across the full IT server/distributed environment

• Respond to customer needs, manage relationships, and drive issues through closure

• Support application teams with project and support activities; communicate with project teams

• Understand business and clinical processes and customer operational environments

• Communicate clearly in written form internally and externally

• Determine strategy for stable system-to-network connectivity and interfacing

• Review technology projects and business requirements; recommend and implement system changes

• Identify and implement best-practice standards; develop project plans and schedules

• Establish and enforce LAN standards, policies, and procedures

• Integrate vendor/manufacturer technical knowledge and mentor others

• Contribute to team success, adapt to shifting priorities, and support the IS Knowledge Repository

• Provide on-call support

Requirements

• 7+ years of experience in core discipline

• Excellent verbal and written communication skills

• Preferred: Bachelor’s in computer science or related field

• Preferred: 5+ years of experience in the healthcare industry

• Ability to provide on-call support

• Complete required background check authorization and disclosure forms

Benefits

• Comprehensive benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

• Detailed benefits information available via the employer benefits page