Senior ServiceNow Systems Engineer

Quick Facts

• Role: Senior ServiceNow Systems Engineer (1–2 days/week onsite)

Description

The Senior Systems Engineer maintains core IT hardware, operating systems, and connectivity and ensures they remain fully operational and integrated into the organization’s environment. The role monitors performance and capacity, plans upgrades, and provides technical leadership for systems integration and problem resolution. The engineer collaborates with customers, application teams, and project teams, and participates in on-call support.

Responsibilities

• Maintain technical competence for assigned systems and understand integration across supported services
• Provide technical leadership and support for computing systems and systems integration
• Analyze performance and/or capacity to ensure reliability for current and future use
• Coordinate diagnosis and solution efforts across server/distributed system environments, including vendors and manufacturers
• Support customer needs through issue management through closure and communicate effectively with customers and internal IS teams
• Support application teams with project and support activities and participate in project communication
• Determine strategy and support system-to-network connectivity and interfacing for stable integration
• Review projects and business requirements, recommend system changes, write technical specifications, and implement changes
• Identify and implement best-practice standards and develop project plans
• Work with project managers to define scope, effort, schedules, and final plans
• Establish and enforce standards, policies, and procedures for local area networks
• Lead ongoing processes to incorporate vendor/manufacturer expertise into the environment
• Mentor teammates and contribute to the IS knowledge repository
• Participate in long- and short-range technology planning and adapt to changing priorities

Requirements

• 7+ years of experience in core discipline
• Excellent verbal and written communication skills
• Bachelor’s in computer science or related field (preferred)
• 5+ years of experience in core discipline in the healthcare industry (preferred)
• Participation in on-call support required

Benefits

• Range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
• Eligibility for benefits depends on employment classification
• Sign-on bonus may be available depending on posting; eligibility rules apply